Victoria residents frequently report challenges related to reliability, availability and affordability of internet access. In November 2019, the City Council adopted a resolution requesting that the Federal Communications Commission (FCC) enforce their established customer service standards on Suddenlink, the primary internet service provider in the city. During the COVID-19 pandemic, the need for improved internet service became even clearer as residents relied on the internet for work, school and entertainment. In 2020, the City established the Victoria Broadband Commission along with partners in the government, education, medical and economic sectors.

The City continues to play an active role in improving internet access by identifying and pursuing solutions such as attracting new service providers; expanding infrastructure; implementing digital equity programs; and participating in regional initiatives.